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Shipping & Returns

Free Shipping

Orders over $69 ship free via FedEx Ground to the 48 contiguous United States. We do not ship to Alaska, Hawaii, Puerto Rico, U.S. Virgin Islands, APO/FPO, P.O. Boxes, or international addresses at this time.

Where We Ship From

All orders ship from our U.S. warehouses Buford, GA and Rancho Cucamonga, CA.

Processing & Delivery Time

  • Processing: ~ 1 business day in our warehouse.

  • Transit time: typically 3ā€“5 business days after dispatch. Certain East Coast addresses may take a little longer.

  • Weekends/Holidays: Orders placed on weekends or U.S. holidays ship the next business day.

Heads-up: Large items may ship in multiple boxes and could arrive on different days.

Order Tracking

Youā€™ll receive a tracking email once your order ships. You can also track here any time:
FedEx Tracking: Tracking link

Changing or Cancelling an Order

  • If your order has not been processed yet, weā€™ll do our best to modify or cancel itā€”emailĀ pet@ibiyaya-usa.com.

  • If the order has already shipped, please do not accept the package and refer to our Return Policy for next steps.

  • Address Change After Processing: If you request to change the shipping address after your order has already been processed, a $27 rerouting fee will apply.